Return and Refund Policy
At ByLove Jewelry, we stand behind the quality of our products and your satisfaction is our top priority. We want you to be completely happy with your purchase, and we've designed our return and refund policy to make the process as easy and stress-free as possible.
Return Policy
- **Eligibility:** You may return most items within 14 days of receiving your order for a full refund or exchange. The item must be unworn, unused, and in its original packaging with all original tags attached.
- **Condition:** The product should be in the same condition as when it was received, including all original packaging materials, manuals, and accessories.
- **Initiating a Return:** To initiate a return, please contact our customer service team within the 14-day period. You will be provided with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
- **Return Shipping:** The buyer is responsible for the cost of return shipping. We recommend using a traceable shipping method and purchasing shipping insurance, as we cannot be held responsible for items lost or damaged in transit.
Refund Policy
- **Processing Time:** Once we receive and inspect your returned item, we will process your refund within a few business days. The refund method will be the same as the original payment method used for the purchase.
- **Refund Amount:** The refund amount will be the original purchase price of the item, minus any shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).
- **Exclusions:** Certain items may not be eligible for return or may be subject to a restocking fee. These include personalized or custom-made products, items on sale, or any item not in its original condition.
Exchanges
- If you would like to exchange your item for a different size or color, please follow the return process and specify the desired exchange in your communication with our customer service team.
Additional Information
- **Holidays and Weekends:** Please note that our return and refund policy does not include holidays and weekends. The 14-day period is calculated based on business days.
- **Contact Us:** If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us. Our customer service team is available to assist you.